Your privacy is very important to us. At Tools for Online Business, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim for full transparency on how we gather, use, and share your personal information.
By providing us with your data, you warrant to us that you are over 18 years of age.
When accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions, you may take, during your visit. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.
Information We Collect
When you access the Website, the Company will learn certain information about you during your visit.
We only collect information about you if we have a reason to do so–for example, to provide our product and services, to communicate with you, or to make our products and services better. We collect information in three ways: if and when you provide information to us, automatically through operating our services, and from outside sources
Information we collect provided by you
The Website provides various places for users to provide information. We collect information that users provide by
- filling out forms on the Website
- communicating with us via contact forms
- responding to surveys
- providing comments or other feedback
- providing information when ordering a product or service via the Website.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site.
Our emails provide users with the opportunity to opt-out of receiving communications from us by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at any time. Users who no longer wish to receive our newsletter or promotional materials may opt-out by clicking on the unsubscribe link in the e-mail.
If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases.
Information We Collect Through Automatic Data Collection Technology
As you navigate through our Website, we may receive data from third parties such as analytics providers (eg Google), advertising networks (eg Facebook), search information providers (eg Google), providers of technical, payment and delivery services or fraud detection agencies.
Among other things, we will collect data about the device or browser you use to access the website, your operating system, location and your activity while on the website. We use this data to improve our Website, product and service offerings.
The information we collect automatically is used for statistical data and will not include personal information.
Similar to other commercial websites, our website utilises a standard technology called “cookies” and system logs to collect information about how our website is used. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once agreed, the file is added.
The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.
How we use the information collected
The Company collects your information in order to record and support your participation in the activities you select. If you register to download resources, sign up for our email newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.
We use the information you provide to us in order to:
- deliver requested products and provide our services
- respond to enquiries related to orders
- process financial transactions to enable you to purchase our products
- send you customer communications about enhancements to products you have bought
- reply to any enquiries you make about our products
- improve our products and services
- conduct market research and seek feedback
- measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition
- ask you to complete surveys or invite you to enter into competitions or prize draws
- communicate with you, for example, to provide you periodically with offers, promotions, and information
- deliver relevant website content
- monitor and prevent any problems with our services
- administer our business activities, including the protection of our business and website
- comply with any legal obligations we are subject to or as required by a government authority
- obtain professional advice
If you are in the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will only enrol you to receive our free email newsletter if you affirmatively consent to it.
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information. We will maintain the information you send via e-mail in accordance with applicable laws of New Zealand.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. If you do not wish to receive our email newsletter or promotional materials, you can unsubscribe anytime. We include an 'unsubscribe' link enabling you to remove yourself from our mailing list within every email we send. If you ever have trouble unsubscribing, you can send an email to email@example.com requesting to unsubscribe from future emails.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Disclosure of Information
We do not sell, rent, lease or otherwise transfer your information collected whether automatically or through your voluntary action.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- We may disclose your personal information to our service providers for the purpose of providing our services to you.
- We may provide your information to any successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business.
- We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so. We will disclose the information held in accordance with applicable laws of New Zealand.
The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. We may share information that has been aggregated or reasonably de-identified so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our services.
If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. We may allow employees, our business or IT service providers, who have a business need to know, access to your personal data in order to provide their services to you on our behalf or to support our business operations. They will only process your personal data on our instructions and they must keep it confidential.
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements. In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation (GDPR), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law.
You have the right to:
- request access to your data that the Company stores
- either rectify or erase your personal data
- request that we limit our use and processing of your personal data
- object to our use and processing of your personal data
- the portability of your personal data
- to withdraw consent
You may request details of personal information which we hold about you under the applicable laws of New Zealand. A small fee may be payable. If you would like a copy of the information held on you or to exercise any of the rights set out above, please email us at firstname.lastname@example.org
We may need to request specific information from you to help us confirm your identify and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
Controllers and Responsible Companies
Our full details are:
Full name of legal entity: Balaton IT Services Limited
Email address: email@example.com
Postal address: 15 Montclare Avenue, Christchurch 8041, New Zealand